Privacy Policy

Welcome to 11 EXCH GAME - The Best Game Site on the Internet! We are tightly focused on the privacy and security of our customer information. In this policy we explain how we will collect and use your personal data. To use our platform, simply base on this policy.

Information We Collect

Personal Information: By registering for an account with 11 EXCH GAME, you provide us with your personal details, including your name, email address, date of birth and contact details. This information is required in order to authorize and administer your account.
Payment Data: In order to process both deposits and withdrawals to/from customers’ accounts, we collect credit/debit card data, bank account details or other e-wallets. All payments are encrypted.
Usage Data: Our platform allows us to collect information about how you use it, including betting history, preferences and site interaction. This is used to enhance your experience and services.
Cookies and Tracking.
Technologies: We use cookies as well as related tracking technologies to help you customize your experience. They help us provide you with more of what you like, recognise things you may like, customise your experience and advertising.

How We Use Your Information

Account Management: We will process your personal information in a particular order to initiate using a player’s account with 11 EXCH GAME. We will regularly administer transactions and provide assistance and customer support, further communicating any kind of concern happening to your account.
Marketing: With your permission, we may send you marketing information, via newsletters and such communication means (including the use of targeted advertising) on new features and services that are coming up next. Anytime one want can just opt out not to receive any more marketing communications.
Complying with Law Enforcement and Legal Process: It is your obligation to provide requested information, however in some cases we may not be able to process orders without receiving the required details from you In certain instances, if allowed by law, we may disclose such information to government or regulatory authorities; third parties unable to comply with their legal obligations (e.g., merchants); other third-parties as permitted under this Policy.

Information Sharing and Disclosure

Third-Party Service Providers: We may share your information with service providers assisting us in the operation of our platform, payment processing, and provision of support services. They are bound by a non-disclosure agreement and may not use your data for any purpose other than what has been specified by us.
Legal Requirements: We can reveal your personal data if so required by law or if requested to do so by competent national authorities (e.g., court or governmental department).
Business Transfers: In the event that 11 EXCH GAME is involved in a merger, acquisition or sale of assets then it will be necessary to transfer such data to another entity. Such change of control/ownership involving personal data will be duly informed to you as the affected party.

Your Rights and Choices

Access and Correction:

You have rights to access, correct and update Personal Information relating to you. You may either log into your Account at 11Exch Game or write directly to our customer care team.

Data Portability:

Under some regulations you are allowed to request a copy of your personal information in a portable format such as a CSV file.

Erasure:

Deletion of personal data is possible on request subject to certain legal considerations. Consequently, we have made every reasonable effort to delete all such users’ account details from our systems.

Opt-Out:

It is sometimes possible for you not to receive any future marketing communications from our side through clicking on an unsubscribe link available in one of those emails sent out to you or via contacting our customer care department.

Security

We ensure that our security measures conform to the best practices which will help us to secure your personal information from unauthorized accesses, uses or disclosures. It involves encryption, firewalls and use of secure socket layer (SSL) technology. However, the security of internet transmission and electronic storage is never 100% guaranteed, hence we cannot warrant absolute protection.

ALTERATIONS TO THE PRIVACY POLICY

Sometimes we may amend this Privacy Policy so as to comply with changes in our operations or legal obligations. The revised policy will be posted on our website and the date of effect updated upon occurrence of any major changes.

CONTACT US

For any concerns or questions regarding this Privacy Policy or our data practices, kindly contact support@11exchgame.com.